F.A.Q.s

Product Information + Care

Who makes all of the products?

Literally, I do. I make every single product with my own two hands. At this point, I’m a pretty fast knitter, but this also means no two items are exactly alike! If you’re debating purchasing something, definitely buy it before it’s gone.

What are your products made of?

Each product is unique and was created with a certain aesthetic and purpose in mind. Make sure to carefully read each product description to know it’s use and if/ how it can be washed. I only use ethically sourced yarn for all of my projects – this includes my hand-dyed yarn!

I have a big/small/football* head (insert other wild analogy here) will your stuff fit me?

Yes. Please read the product descriptions carefully for sizing, but my products are known for being equivalent to the infamous “traveling pants” of 2005. 

Can I wash this?

Look, I haven’t hand-washed a garment of clothing since college, but please, for the love of God, read the instructions on the product pages before washing. I’ve designed many products for those of us like myself who would prefer to throw things right into the washing machine, but there are many items that you will ruin if you do not hand-wash. Be a cool kid and read the instructions for your products. 

Orders, Returns & Shipping

Do you take custom orders?

Short answer – sometimes. Long answer – I really only like to make what I enjoy making. Truth be told, it really irks me when people say “Oh you should make this!” or “why don’t you make this?!”. At this point, I have to make what makes me happy, and some projects just don’t!! If there is something you really want, please email me at lauren@achickwithstix.com.

What’s your return policy?

You may return unworn, unaltered items purchased from AChickWithStix for a full refund or store credit with 30 days of purchase, or for a store credit after 30 days and up to 90 days from the date of purchase. Please email lauren@achickwithstix.com to initiate any and all returns.

I’m having major #Regrets and wish I bought this in a different color, can I swap it?

Ugh. Don’t you hate that? I’m the prime suspect of buyers remorse so I get it. Yes, you may exchange unworn, unaltered items purchased from AChickWithStix within 30 days of purchase. Please email lauren@achickwithstix.com to initiate any and all exchanges.

How Can I get free shipping?

All orders over $50 USD qualify for free shipping! Yippe!!

How long will it take to get my goods?

I’m a one woman show, take it easy on me! I work hard to get all orders shipped within 48 hours of purchasing. That being said, the postal woman calls me the “Thursday Girl”, so typically orders ship on Thursdays. 

Where can I find AChickWithStix IRL?

Keep checking in for updates on my 2020 markets! With the current climate, who knows which markets I’ll be participating in this year!

Stores & Wholesale

I want to carry AChickWithStix in my store, how can I get in touch?

Well, I’m flattered! Please email lauren@achickwithstix.com to inquire about retail and wholesale offerings!